Refund policy

Return, Refund, Exchange & Cancellation Policy

At ApexEveryday, we are committed to delivering high-quality products and a smooth shopping experience. Please read this policy carefully before placing your order.

1. Returns & Exchanges

We accept return and exchange requests within 7 days of delivery.

Eligibility Requirements

To be eligible for a return or exchange:

The request must be submitted within 7 days of delivery.
The product must be unused, unwashed, and in its original condition.
Original tags, labels, packaging, and accessories must be intact.
Customers are strongly advised to record an unboxing video upon receiving their order.
Products showing signs of wear, washing, alteration, damage, stains, or misuse will not be accepted.

Exchange Policy

One-time size exchange is available per order.
One complimentary reverse pickup is provided for exchange requests.
Any additional successful pickup attempt may incur a charge of ₹200 per pickup.
Exchange orders are generally processed and delivered within 10–12 working days after pickup.
If the requested size is unavailable, Store Credit may be issued at our discretion.

Return Policy

Approved returns are subject to a ₹200 return handling fee, which will be deducted from the refund amount.
Customers who choose Store Credit as their refund method may receive the full eligible amount without deductions.

2. Damaged, Defective, or Incorrect Items

We take quality seriously. If you receive a product with a manufacturing defect, printing error, damaged item, or an incorrect product, we will gladly provide a replacement at no additional cost.

Replacement Eligibility

To qualify for a free replacement:

You must notify us within 7 days of the delivery date.
A clear unboxing video showing the sealed package being opened is mandatory.
Clear photographs of the defect, damage, printing issue, or incorrect item must be provided.
Claims submitted without an unboxing video may be rejected.
Claims submitted after 7 days of delivery will not be accepted.

Replacement Process

Email your Order ID, unboxing video, and photographs to theapexeveryday@gmail.com.
Our team will review and verify the claim.
Once approved, a replacement product will be produced and shipped as soon as possible.

Please note that defective, damaged, or incorrect items are eligible for replacement only. Cash refunds will not be provided in such cases.

3. Refund Processing

Prepaid Orders

Refunds are processed within 10–12 working days after successful pickup and quality inspection.
Refunds will be issued to the original payment method used during checkout.
Banks and payment providers may require an additional 7–10 working days for the refund to reflect in your account.

Cash on Delivery (COD) Orders

Refunds are processed through a secure payout link after the returned product passes quality inspection.
Customers must provide accurate bank account or UPI details.
ApexEveryday is not responsible for refunds transferred to incorrectly submitted account details.

4. Refused Deliveries

Prepaid Orders

If a customer refuses delivery of a prepaid order, a ₹100 logistics and return handling fee may be deducted from the refund amount.

COD Orders

Repeated refusal of COD orders may result in:

Restriction or removal of Cash on Delivery services for future orders.
Internal flagging of the customer account for excessive Return-to-Origin (RTO) activity.

5. Partial COD Orders

For customers with a history of high RTO rates, a partial advance payment may be required at checkout.

If such an order is refused at delivery, the advance amount paid is non-refundable.

6. Non-Returnable Items

Returns, exchanges, or refunds may not be available for:

Products purchased during special sales, clearance events, promotional campaigns, or limited-time offers where returns are specifically excluded.
Products priced below ₹499 (exchange only, where applicable).
Products that fail quality inspection upon return.
Products returned without original tags, packaging, or required accessories.
Customized, personalized, or print-on-demand products unless they arrive damaged, defective, or incorrect.

7. Self-Ship Returns

If reverse pickup service is unavailable in your area, customers may be requested to self-ship the product using a reliable courier service.

Products must be packed securely to prevent damage during transit.
Eligible self-shipped returns may qualify for a refund after successful quality inspection.

8. Shipping Charges

Express, priority, urgent delivery, and similar shipping fees are non-refundable.
Shipping charges paid for completed deliveries are non-refundable unless required by applicable law.

9. Order Cancellations

As orders are automatically routed to our production facility for processing, cancellation requests must be made within 12 hours of placing the order.

Orders may only be cancelled if production has not started.
Once printing, processing, or fulfillment has begun, the order cannot be cancelled, modified, or refunded.
Print-on-demand and customized products are not eligible for cancellation after production begins.